Flyers Brace for More Credit Card Pitches, This Time on United Flights
Photo Credit: United will refurbish its 767 fleet for improved passenger experience and reliability./United Airlines United Airlines
Skift Take
Flight attendants on United will have both a stricter mandate and a stronger incentive to pitch the airline's new co-branded credit card.
When Skift interviewed Luc Bondar, the new vice president of loyalty at United last month, we pressed him on whether United would follow American's path in pushing its new Chase Explorer credit card in flight — a profitable and yet somewhat distracting move for passengers.
Bondar demurred, and we now know why. According to leaked internal documents, United plans to make in-flight credit card pitches mandatory as of September 1. Flight attendants, who will haul in an increased commission of $100 per sale on board (currently the obligation to pitch is optional for $50 commission), will go through mandatory training to get their pitches in line.
"The United Explorer Card relationship is a valu
