Refining the Hotel Experience With Technology
Photo Credit: The lobby of the Park Hyatt Beijing hotel. Hyatt
Skift Take
Sometimes I have a vision of a cohesive mobile experience for hotels, where everything from booking to room entry and billing can be accomplished through one app. We're not anywhere close to that at scale, but steps are being taken to fix what's broken.
It seems like business travelers have been waiting for mobile technology to fix their pain points when checking into a hotel for a decade now. It's still not really possible to seamlessly check in and use your phone as a room key at most hotels, although the component technologies have been around for a while and have been deployed in various forms.
Conichi has been trying to streamline this process for years at this point, so I was interested to discover CEO Max Waldmann is now relying on corporate partners to convince individual properties with high business travel demand to come on board. Check out my conversation with Waldmann as part of our Future of Business Travel Interview Series.
Last week, trapped in San Diego International Airport during a delay, I texted a question to some friends: Would you rather have your flight delayed and have no o
