Skift Take
It's not enough for companies to offer online booking tools — they need to not only make sure employees know how to use them but also do a better job at keeping up with digital trends.
A large and growing majority of companies have shifted to online booking tools in recent years, but getting employees to adopt the tools remains a challenge.
The Association of Corporate Travel Executives collaborated with American Express Global Business Travel for its most recent report on employees' online booking habits. By surveying 202 business travel managers around the world, the report found that a poor user experience and a lack of education around how to use booking platforms was causing employees to look elsewhere when planning work trips.
“Despite 81 percent of businesses saying they have a mandate in place requiring travelers to book through company tools, only a little more than half say adoption is 70 percent or greater. Fewer than 5 percent of t
