Skift Take
The mixed reviews of the TWA hotel on social media are not uncommon for a property that — let's face it — opened too early. What will keep customers coming, however, is the chance to experience a nostalgic hotel design that will hit home with travelers.
The TWA Hotel at John F. Kennedy International Airport was one of the most-anticipated hotel property openings of the year. Yet it has received mixed reviews from guests since its ribbon cutting last month.
In its early days, following a “soft opening” on May 15, the consensus on social media and travel review websites Yelp and TripAdvisor was the hotel would have been better served waiting until all of the finishing touches — such as its rooftop pool and the remaining 30 to 40 unbuilt guest rooms — were ready for public use.
MCR Development, owner and manager of the TWA Hotel and more than 90 other hotel properties, has admittedly undergone some teething issues in the five weeks since the hotel opened, said CEO Tyler
