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Hospitality’s Duty Is to Serve Guests — and Humanity, Says Saira Hospitality CEO

Rosie Spinks

Photo Credit: Saira Hospitality CEO Harsha L'Acqua speaks at Skift Global Forum in New York City on Sept. 19, 2019. Skift / Matt Mateiescu

Skift Take

The hospitality industry is based on service, but Saira Hospitality has found a way to expand the meaning of that service to both the guest and the local community.

The hospitality industry has a business problem: the average rate of staff turnover is 73.8 percent, and it costs nearly $6,000 to replace a front-of-house employee. But it also has an ethics problem. As Harsha L'Acqua, CEO of Saira Hospitality, said at Skift Global Forum 2019 in New York City on Thursday, "outside every luxury resort and destination, there’s struggle, there is someone on the outside looking in, there is someone who needs education." To answer both that business and humani

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