Full Video: Delta’s Head of Customer Experience at Skift Aviation Forum 2022
Photo Caption: Allison Ausband, executive vice president and chief customer experience officer, speaking at Skift Aviation Forum 2022 in Dallas-Fort Worth, Texas. Source: Skift.
Skift Take
Delta carries about 500,000 passengers a day. So when the airline's top boss of customer experience talks about the carrier's tactics and strategy, it's worth a listen.
Delta Air Lines is striving to boost its customer satisfaction scores, and the effort is led by Allison Ausband, executive vice president and chief customer experience officer. Ausband oversees about 60,000 workers in Delta’s airport customer service, in-flight service, and reservations and customer care divisions.
Ausband addressed questions about how Delta has been fine-tuning of its passenger service when she spoke on-stage on September 16 at Skift Aviation Forum in Dallas-Fort Worth. How's the carrier increasing its on-time performance? How are its trials of free Wi-Fi going? Why have the waittimes at its airport lounges soared and what is the solution? When will the carrier add air taxi service at selected airports?
Get the answers to these and other questions by watching Ausband's full on-stage appearance with Skift's editor-at-large Brian Sumers — or read a transcript of it — below.
https://youtu.be/eTfsPTECOTY Interview Transcript
