U.S. Travel Agents Tells Officials in D.C. We Like Airline Fee Disclosures … To a Point
Photo Credit: A group representing U.S. travel agents supports full airline fee disclosures but raised concerns they are being tasked with doing the heavy lifting. Unsplash / Gerrie van der Walt
Skift Take
Travel agents want transparency of fees charged by airlines, but are concerned they're doing the heavy lifting required to share the details.
The leading group representing U.S. travel agents testified in D.C. on Thursday that it supports a federal proposal to require much fuller and upfront disclosures by the airlines of all their fees, but raised concerns about how much agents would be require to tell their clients in "offline" meetings or phone calls.
The U.S. Department of Transportation wants airlines and travel advisors to disclose fees charged for family seating or extra baggage, for example, to customers at every step of the booking
