OpenAI’s Agent Mode May See Concur and Amadeus Develop a Hybrid Business Travel Model
Photo Credit: Business travelers. Adobe Stock
Skift Take
A browser like OpenAI’s Atlas may be able to book a trip, but that’s just one facet of the business travel mission.
Concur and Amadeus agree that OpenAI’s new Atlas browser and its agentic features won’t kill managed travel platforms, but could eventually lead to a hybrid model.
Under that scenario, after Atlas initiates tasks, then the managed travel systems might execute them securely and in compliance with company policies.
OpenAI’s Atlas is not just another browser. Launched last month, it comes equipped with an Agent Mode feature capable of autonomously performing online tasks like searching, comparing, and booking flights, hotels, or cars directly from the web. The user doesn’t have to leave the ChatGPT interface.
For the $1.5 trillion business travel sector, the move signals a potential shift in how travelers plan and book trips and what role travel management companies (TMCs) and expense platforms will play in that process.
Over the past year, corporate travel platforms such as
