Airline News

Driving change in aviation is a complex process, but IATA has decades of established leadership, setting industry standards and encouraging airline leaders to think of new ways to manage change. Now that digital has accelerated the pace of change around the world, IATA has turned to experts in Silicon Valley to help airlines keep up.

Now that the major U.S. airlines are profitable again, more travelers are reporting higher satisfaction with their flights.

The best chance of solving the TSA staffing issue is the U.S. House approving additional funds to pay overtime for TSA workers. But the truth is that more airports should experiment with alternative security staffing, like the New York Port Authority has threatened to do.

With lengthy queues, redundant processes, and a lack of personalization, it's no surprise customers have no love for modern airports. It's time for airports to reexamine their approach to customer experience and start creating the airport of the future.

"Welcome to the U.S.A." it begins. Quickly followed by "get in line." Most airports in the U.S. have far to go in making themselves welcoming arrival points for international visitors.

These are the aviation trends we were talking about this week.

Gogo had a set-back when American Airlines decided to open up its Wi-Fi bid to rival ViaSat, but this new Delta Air Lines commitment makes up for that.

Out of all the awards for loyalty and passenger or guest experience that we've seen in the travel industry, the Freddies are the one that seem to have the balance consistently right.

Airlines are redefining loyalty on all fronts, from the way consumers collect miles or points to what that collection grants them access to before they even get on the plane.

The level of profitability revealed in the latest BTS report is leaves the Big 3 U.S. airlines room to improve their in-flight products and passenger services, without breaking the bank. But they have achieved this profitability in large part by becoming better businesses. If they are to stay profitable when the next inevitable industry downturn comes, they will need to keep improving their retail models.