Airline News

Airports are starting to pay closer attention to customer experience, designing intelligent environments that are more connected, immersive and multi-sensory than ever before.

For Alaska Airlines, sudden changes to its loyalty program may be a lesson learned in how temperamental frequent flyers can be. But in the end, travel hackers will have to either play the game that the airlines create or quit.

The amount of data available to travel managers is growing. They just need to know how best to use those numbers to help them make the best choices for their travelers and companies.

Governments might argue that sustaining aviation is also a great infrastructural burden, and warrants a tax, but Tyler is absolutely right that without aviation our economies and our societies would be radically different.

If airlines can widen redemption options while making their customers happy and boosting revenue in the same move, then all parties can walk away happy.

These are the aviation trends we were talking about this week.

It's nice that the FAA expects consolidation to have eliminated all the problems in U.S. aviation. But history has shown that the reality for these companies is usually more complicated, for a variety of reasons including corporate greed and geopolitical tension.

As Changi doubles its capacity to more than 135 million travelers during the next decade, it will become an even greater model for how to mass produce an iconic and superior passenger experience while treating each passenger like they actually matter.

Having a bit of fun and not getting in the way of customers making their own fun is a very on-brand content recipe for Ryanair. It probably won't matter to most the world, which is what makes Jacobs’ low-brow content strategy so very high concept.

American Airlines claims the largest piece of the pie in the U.S. but low-cost carriers like Southwest, JetBlue and Spirit all showed strong growth in passenger numbers in 2015 as these types of carriers continue their resurgence around the world.