Airline News

Oneworld makes a strong showing, and as American Airlines continues to grow, it would appear to offer the strongest product of any of the three alliances. The wild card, though, comes from the non-traditional alliances being built from the Gulf states.

Norwegian is the canary in the coal mine of trans-Atlantic low-cost carriers. Can its financial success match its ambitions?

We like JetBlue's spunk here.

We are nowhere near any of the answers, except for one: this was deliberate.

Airlines don't naturally know how to respond to situations like the missing Malaysia Air flight, but there is a rulebook in place to help them along.

Paris-Charles de Gaulle isn't as bad as New York's airports, but it should look to Heathrow and Frankfurt's upgrades, as well as Asian hubs, for clues about what to do next.

These airlines excel at digital customer service by not only answering questions as quickly as customers would expect them in person, but by adding a human touch to a 140-character message.

While American Airlines gave birth to the modern loyalty marketing, the game has completely changed as the market of players operating in it has shrunk. The report lays out the ongoing and coming changes in loyalty marketing, and what marketers can do to operate in this new world.

Spirit Airlines' all-encompassing inflight advertising program is totally in keeping with the airline's culture. Whether it is charging passengers myriad fees or offering advertisers the chance to place their logos on everything from flight attendants' aprons to window panels, no revenue opportunity is ignored.