Brian Sumers

United’s Plan to Use Larger Jets to Control Rising Costs

Fun fact: What airlines refer to as costs is not an absolute measure of how much a carrier spends. A massive global airline like United can spend a lot more money from quarter to quarter and still keep its costs in check so long as it grows capacity during the quarter.

LAX Leads Airport Stand Against Uber and Lyft Congestion

This is a bad development for frequent flyers. Many Uber and Lyft riders value their time, and they don't want to have to hop on a shuttle bus to get to a rideshare pickup area. Here's a better idea: Let people arrange for rideshare pickups at the terminals — but only if they pay extra money for the privilege.

What’s Gone Wrong at American Airlines?

American Airlines has made a lot of excuses for its performance this year. It blames so many of its problems on a labor dispute and the grounding of the Boeing 737 Max. But perhaps there's something more here?

United Airlines Simplifies Seat Upgrades With Points Incentives

The majority of U.S. travelers don't have to worry about how they'll upgrade on United Airlines. But United's most loyal customers, who contribute more than their share of revenue, care deeply about the process. United can't make things too difficult for them, or they will defect.