Brian Sumers

People think airlines don't listen to customers. But they do, especially when revenue is at stake. American's most lucrative customers fly in first class, and when they're not happy, it's a problem. We're not surprised American is changing course on its short-haul first class product.

Cathay Pacific has followed Chinese regulator demands through the saga. Why? It's a business decision.

United's change is a sensible move. People should feel more comfortable knowing United's pilots must take their final drink 12 hours prior to reporting for duty, rather than eight. That said, some pilots may still make mistakes.

Some national flag airlines no longer have a commercial purpose and probably should go out of business. El Al is not one of those carriers. Tourism in the airline's Israel home market is booming, and El Al should be able to ride the wave.

Air France-KLM has been content with the status quo for a long time. Under new CEO Ben Smith, that's changing. But is it too much change, too fast?

Airlines hate so-called hidden-city ticketing. They believe it flouts their fare rules and threatens how they do business. But are they being too aggressive as they try to thwart it?

Air Canada bet on the Boeing 737 Max to refresh its fleet and reduce its operating costs. But it has not worked out as planned.

At most airlines, the advertising tagline is just for marketing. But Delta seems to take its tagline — "Keep Climbing" — a little more seriously than its competitors.

People joke that Alaska Airlines' name no longer makes sense. But the airline still has a huge franchise in the state. It's going to want to defend its turf.

When United Airlines President Scott Kirby joined in 2016, he promised he'd boost share at Newark. Now Southwest is pulling out of Newark, citing a tough environment. Think this is a coincidence?