Colin Nagy

Modern consumers will naturally move towards the ideas that best fit with the way they travel now. Hospitality brands that can keep up will reap rewards.

There have been so many startups trying to solve problems of frequent flyers and found little success. Surf Air's modest yet competent approach may be the solution some have been looking for.

Executing well from basic data points can win the day in customer service.

It is a delight to witness a hotel arrival that hums with quiet efficiency and professionalism.

Flying to Europe from the east coast is almost always a pain, but Finnair may be the analgesic.

We haven't always been enthusiastic about travel apps. These five, though, have something that most others can learn from.