Dennis Schaal

Dennis Schaal is Skift’s Founding Editor and Executive Editor. Dennis has been a reporter focusing on online travel and short-term rentals for more than two decades at Skift, Tnooz, USA Today, and Travel Weekly. He is well-known for tough one-on-one interviews on stage at Skift events, including with the CEOs and top execs of Expedia, Uber, Booking Holdings, Priceline, Kayak, Hopper, and more.

Google Feasts on its Own Restaurant Reviews, Angering TripAdvisor and Yelp

If Google is using the "wisdom of the crowds" to determine how it arranges restaurant information in search results then in a lot of ways it believes professional reviews, and especially those from its Zagat franchise, trump user reviews. But when it gets down to displaying the text of diners' reviews, Google unfairly believes that its own consumer reviews are the fairest of them all.

Hotel Chains’ New Direct-Booking Strategy? TripAdvisor Advertising

In online travel and the lodging industry, as well as politics, astute observers follow the money. As it is with Marriott: The chain is using TripAdvisor 1) for bookings with lower-than standard online travel agency commissions and 2) to advertise even-lower-cost direct bookings on Marriott.com. Makes perfect economic sense.

Priceline CEO to Hotels: We Can Offer Discounted Rates, Too

Priceline Group Interim CEO Jeffery Boyd is too much of a gentleman and a professional to get into a public shouting match with his hotel-chain partners. Still, behind the scenes, he doesn't intend to sit back and let hotel chains withhold their lowest rates without taking retaliatory steps.

TripAdvisor’s CEO Says That Apps Are the Key to Future Success

TripAdvisor's strategy prioritizes the importance of the app over mobile Web and desktop. With its ability to access Booking.com's trove of hotel descriptions and photos, TripAdvisor is seeing lots of success through its app in driving repeat bookers. The bottom line, though, is cheap hotel prices are key.

TripAdvisor Instant Booking Shows ‘Slight’ Improvement But It’s Still Ugly

Because of the proliferation of mobile devices and the propensity of TripAdvisor's metasearch users to meander off course after clicking off the TripAdvisor site, the company needed to do something dramatic such as Instant Booking to adapt to the future. As it plays the unglamorous "long game," the outcome of TripAdvisor's gamble won't be known until at least 2017.

Expedia Stumbled After Its Radical Approach to Integrating Orbitz

Breaking up is hard to do but when it comes to mergers, the stakes can be very high and the challenges acutely complex. It's really hard to find someone who will argue that Expedia's acquisition spree will be its undoing but success will take focus and certainly isn't guaranteed.

Expedia’s Covert Weapon: Flyers’ Airline Reviews

Lots of consumers start their trip-planning with flights. Expedia will use its customer reviews of flights to spur more flight bookings but the company is also focusing on up-selling and facilitating smooth navigation to hotel and vacation-package options.