Munoz still has the goodwill of industry observers, but he's going to need to make an impact on consumer-friendly metrics like on-time arrivals as well as market-friendly ones like earnings to turn the goodwill into longer-term success.
No combination of cruise ships, Airbnb rentals, state-run hotels, or nuns' quarters will be enough to replace smart tourism development, which Cuba may not yet be capable of carrying out.
Travel to the U.S. is more resilient than some other countries, but there are already warning signs that the current climate should be cause for concern.
If hospitality is what travel businesses are built on, how hospitable do the front line employees feel about their work? In this new series we reveal just that.
This is not immaterial to UK travel. They need Americans to (continue to) come flocking and spend as much as they can. As much as it may hurt, VisitBritain and other interests will need to pitch the potential big savings of their destination in the months ahead.