Marisa Garcia

The biggest news to consumers is that in-flight connectivity isn't about checking emails or even streaming Netflix. It's about selling entertainment and tracking planes.

No doubt governments want to make cuts to salaries and staffing, but the current system of air traffic control in Europe is a relic.

In Brussels' defense, it's no LaGuardia, Newark, or JFK. But then again, nobody expects anything from those airports.

IATA may be right that Europe poses special market challenges to airlines, but the ongoing success of LCCs in the market proves that IATA members may need to look inwards for the answers to their woes. And much as Tyler might want it to, the infrastructure argument just doesn't hold water.

Will airports and other places where customer service and its relationship to information end up being the perfect place for these Google face computers? It's a use case that makes sense to us.

Lots of user adoption needs to take place before this passenger of the future can actually get through the airport faster.

In-flight calls are inevitable, but the rules surrounding their use and the etiquette that will arise is yet to be seen.

A funny flight attendant is much more likely to get passengers' interest than a video pre-loaded with a message from a CEO like Delta or United do.

Changi can afford to drop fees for airlines because it can count on spending by passengers who love what it has to offer them.

Copenhagen's airport has long been known for its ability to efficiently move passengers along, so it's good to see it recognized for its efforts taking care of passengers as well.