Rafat Ali

This is what happens when you let conversion marketers run amok with customer experience. They made it a science, but forgot being human.

Thanks for helping us make it through year three.

Come hear the best talks on the future of travel, come define the future of travel, at Skift Global Forum 2015.

For first time Uber is now more popular among business travelers than taxis as a percent of all rides, a seminal moment if there ever was one for the business traveler transport economy.

Airport performance and user experience needs to be assessed against global standards and not domestic mediocrity. And that's just the start of it.

Will this increase in car rentals change as the on-demand car services like Uber become a lot more ubiquitous, especially as they break into airports across the U.S.? That is a real possibility.

Get a deeper, more conversational dive into the big issues affecting travel. Listen and subscribe to the weekly Skift Podcast.

Slack is becoming the messaging app of choice for modern work teams, and these nascent travel services are just the start. Expect more established business travel related services and new Slack-native services to crop up in coming months.

There is still much growth left in in-flight Wi-Fi and related connectivity services, and it appears that emerging economies are showing more interest than connectivity-saturated mature markets like the U.S.

Get a deeper, more conversational dive into the big issues affecting travel. Listen and subscribe to the weekly Skift Podcast.