Business Travel News

It's seemingly cold, crass and cruel to confront these issues, but corporations, large and small, need to have policies outlining how many employees can fly together in case a nightmare scenario takes place.

How can marketers capitalize on new innovations in technology and shifts in traveler behavior to build more genuine customer loyalty and larger profits in the future?

CWT characterizes its 2013 financial performance as "strong," but even excluding the impact of U.S. government sequestration the company's sales volume and transactions were flat.

Accommodating the needs of the fastest growing business traveler segment makes complete economic sense for the companies operating the lounges, and for airlines it means building long-term loyalty relationships with a big spending group.

The American Express-American Airlines airport lounge deal was a victim of airline consolidation. There's little need to partner with an airline, though, if Amex can build its own lounges at the airports. It's a work in progress, and we'll see how the experiment works out.

JetBlue was the only airline to shut down operations in Boston and New York for an extended period. With customers facing endless waits at the airports and on the phones, did JetBlue make any errors in its preparations or response to the situation over the weekend and its aftermath? You weren't hearing any such admissions today.

JetBlue should cop to the fact that they blew this one, and didn't handle the operational challenges appropriately. Big mea culpas are undoubtedly in the works.

OK, these baby steps are the easy part in the integration of American Airlines and US Airways. Game on.