Skift Take
Luxury travelers often deconstruct what goes into the makings of great hospitality. It's also necessary, however, to ask what is required of guests so that they hold up their end of the bargain. It's a two-way street, and all too often we ignore one side of the equation.
This column spends a lot of time decoding the dark magic that goes into creating memorable hospitality experiences. Most of the time, the job is very hard, with consumer expectations in luxury escalating every year. A great experience one time quickly turns into the assumed standard. When thinking about what goes into good hospitality, however, a lot of things are also required of guests to create the perfect experience. After witnessing some ghastly behavior recently, I've outlined a few ideas should you find yourself on the receiving end of hospitality and service.
Respect for Ambience
Design, craft, and an impeccable attention to detail go into making refined spaces in hotels and lounges and on board planes. When others are paying a lot of money to be there, it's worth asking the question if it is appropriate to be watching an annoying TikTok or YouTu
