Free Reports

New Research: 2024 State of Payments in the Travel Industry

Modernizing payment and financial operations systems has become one of the top priorities for small- and medium-sized travel companies as they aim to achieve global scale rapidly and strategically. The choices they make today to streamline and unify their payment and financial operations will impact their ability to stay competitive in the future.
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New Report: Reimagining Loyalty to Engage Today’s Consumers

In the face of shifting consumer expectations, the business case for loyalty is evolving. This report delves into various aspects of modern loyalty programs, from the importance of creating an emotional connection and simplifying reward redemption to extending value across the travel journey and into retail engagement.
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Will Hotel Pricing Strength Continue into 2024?

Goodbye double-digit growth? Hotel prices soared post-pandemic, but with inflation cooling and travel normalizing, 2024 poses the question: can pricing strength hold? We think so: further demand recovery amidst continued supply constraints should see prices rise above inflation.
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New Report: Best Practices for Local Sourcing in Destinations

In this report, we explore how destination leaders can implement sustainable sourcing and procurement procedures in the tourism supply chain — a practice increasingly referred to as “local sourcing” — to support local communities, drive economic growth, and positively impact the planet.
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