The airlines have pretty much settled on most of the kinds of ancillary services they want to charge you for, and now it's all about marketing experts and revenue managers figuring out new ways to get you to pay for them, or to hand them out for "free" to their most loyal customers.
As consumers use online and mobile tools to jump across all kind of industry-defined value chains, loyalty programs are becoming outdated and need a wholesale rethink.
You are crazy if you think Airbnb and HomeAway aren't pressuring the traditiional hotel industry. Choice Hotels' new timeshare endeavor is a tiny manifestation of the disruption in the lodging industry.
There aren’t expectations for major shifts in vacation booking trends in 2013, but the marketplace for the services that offer is becoming more crowded than ever.
US Airways' financial results, compared with American Airlines' recent track record, provides ammunition for those arguing that Parker and company should be the management team running the show if a merger takes place.
For Hilton's efforts to have any long-term effect it will need to create paths to success that go beyond low-paying, entry-level work, which means it will need to stand up to hotel owners who want labor for less.
Southwest is hell-bent on launching some international service in the coming years, and satellite-based Wi-Fi will take it a long way toward that goal.
With millions of hotel reviews written by travelers, TripAdvisor has a wealth of information about choosing a place to stay, but you have to know what to look for in the reviews and what to discard.