Partnerships

A new report explores the changing standards for traveler expectations when it comes to affordability, peace of mind, and customer service — and how can companies deliver on this value proposition.

Skift spoke with IAG Loyalty CEO Adam Daniels about the program’s plans to partner with more airlines and other businesses in the loyalty space.

Riyadh Air is expected to play a key role in driving tourism to and from Saudi Arabia.

Clear, which rose to popularity by allowing flyers to speed through long security lines with its use of biometrics, will now be the third enrollment provider for TSA Pre-Check.

The new partnership between Emirates and the NBA will see the league rename its in-season tournament to the “Emirates NBA Cup.”

In a discussion at the 2024 Skift Megatrends event, Joe Mason of Allianz Partners emphasized the importance of sending customers a clear message that caring for them is a brand’s top priority. Travel companies that focus on personalizing every consumer touchpoint will be the winners in the battle for brand loyalty.

Tripadvisor co-founder Steve Kaufer, who stepped down as CEO last year after 22 years at the helm, has just unveiled his next big venture.

In this video from Skift Global Forum 2023, IAG Loyalty Chief Commercial Officer Rob McDonald discussed the expansion of loyalty programs and partnerships designed to boost customer engagement and put better data at companies’ fingertips.

In this video from Skift Global Forum 2023, we hear from Meg Maginnis, head of travel industry advertising, Amazon Ads, and Amy Martin Ziegenfuss, chief marketing officer, Carnival Cruise Line, about leveraging deep consumer insights, out-of-the-box ad formats, and tentpole shopping moments to connect with modern travelers.

Travel insurance has become an unexpected linchpin in delivering a fully connected customer experience, helping travel providers offer more personalized purchasing options, balance self-service with the human touch, and open new avenues for lasting customer relationships.