Michael Rousseau's struggles with the French language are nothing new, but they've become a major distraction for Air Canada in the aftermath of the deadly crash at LaGuardia Airport.
Travelers were left stranded in Puerto Vallarta as violence broke out throughout the country following the killing of the cartel leader of one of Mexico’s most powerful criminal organizations.
Air Canada’s COO sees operations as the real engine of brand loyalty — reframing on-time performance, cabin quality, and frontline staff engagement as core brand assets.
Boarding pay has become one of the biggest issues in flight attendant negotiations as airlines continue to report record profits and crews become more strained.
The breakthrough is a positive step, however it remains subject to final approval by union members. It’ll also take up to 10 days to get the Air Canada network back to normal.
The strike would disrupt thousands of flights and potentially leave thousands of passengers stranded or scrambling to find flights with other carriers.
A strike could still be avoided. But Air Canada — the largest airline in Canada — is already preparing to cancel hundreds of flights with a potential ripple effect.