Articles tagged “allianz partners”

Allianz Partners' Vinay Surana rejected the framing that dominated earlier sessions, namely that brands should fight to “own” the customer relationship.

Travel today is both precious and precarious. Guests are investing more emotionally and financially in each trip, and even minor disruptions can derail experiences they see as once-in-a-lifetime. While flexibility…

As travelers invest more in premium, emotionally charged trips, hotels face rising pressure to provide continuity and reassurance. Peace of mind has not only become the ultimate luxury, but a new measure of guest loyalty.

Loyalty is shifting from status to substance. For banks, embedding protection and care into cardholder benefits offers a powerful path to deeper engagement and long-term trust.

Airlines that can leverage the increasingly sophisticated and connected network of global aviation alliances and service partnerships will have a critical opportunity to scale their loyalty benefits and provide more consistent, quality customer experiences for the future.

Loyalty programs are more important than ever – but travelers are moving beyond status tiers and points to seek relevance, reassurance, and value. As expectations rise, credit cards have emerged as a key force in the loyalty ecosystem, offering the flexibility, personalization, and protection travelers now demand.

Today’s travelers expect fast, responsive support when disruptions arise. In this talk, Anna Kofoed, chief officer for travel at Allianz Partners, explained why proactive, seamless travel protection is central to loyalty in today’s industry.

Amid economic, geopolitical, and environmental volatility, consumer appetite for travel has paradoxically grown even stronger. For airlines, there’s a massive opportunity in this moment to gain market share by capturing deeper customer loyalty.