American Airlines News

In a lengthy soliloquy on American's first quarter earnings call, CEO Doug Parker indirectly told investors to relax. Yes, U.S. airlines are increasing capacity this year. But they're being prudent by solidifying their hubs, he said, and not repeating past mistakes.

American and Delta once again will take care of each other's customers when flights are delayed or canceled. For travelers, that's good news. The two giant airlines stopped cooperating in 2015, and passengers have been hurt.

Why is there often a lag between the service airlines promise and what they deliver? And how can it be fixed?

There's never been any doubt U.S. businesses would benefit from tax reforms. But will consumers and workers? Time will tell.

American Airlines’ partnership with Casper is a clear example of how legacy travel brands are going further with their amenities and the curated experiences they’re offering.

American Airlines wants to be known as a customer-friendly company. But the airline still doesn't make it easy for customers to redeem vouchers for flights. That needs to change soon.

This is a good move by American Airlines. Yes, passengers should know they can’t check luggage with built-in chargers. But there’s always a big scrum on the plane or at the gate when bags must be checked at the last minute. Surely, some passengers forget to remove the batteries.

Let's hope American Airlines can find enough pilots willing to fly extra in December. Otherwise, it will be a mess for customers.

American Airlines’ focus on its Flagship dining options is a clear example of how travel providers are integrating premium food and beverage experiences to stay competitive and drive loyalty.

This is a simple business. If you're an airline, you should send your planes to places where they make money. Delta is doing it right.