American Airlines News

If you're a high-value American Airlines customer, the carrier knows a lot about you. Now it wants to leverage that data in a more sophisticated way.

American's bare-bones basic economy fares are about to start appearing on long-haul routes.

Isn't corporate posturing fun? American won't sign its Chicago lease because it fears United is getting a better deal. Since we're pretty sure American won't close its Chicago hub, we're betting this gets resolved. But how?

American is content to let United fly all the ultra-long-haul routes it wants. American is more focused on shorter stage lengths.

You might find the customer experience to be the most interesting aspect of an airline. But real aviation nerds obsess over airline schedules — where an airline flies, when, and with what plane.

If you're an investor, it's not clear Spirit's model is the right one. But if you're a passenger, you should love the airline, even if you never fly it. Spirit is responsible for many of the U.S. fare wars we've seen in recent years.

Upgrades to American's domestic premium economy (Main Cabin Extra) foreshadow a better experience for elite travelers — but also the potential beginnings of an entirely new class of service.

In a lengthy soliloquy on American's first quarter earnings call, CEO Doug Parker indirectly told investors to relax. Yes, U.S. airlines are increasing capacity this year. But they're being prudent by solidifying their hubs, he said, and not repeating past mistakes.

American and Delta once again will take care of each other's customers when flights are delayed or canceled. For travelers, that's good news. The two giant airlines stopped cooperating in 2015, and passengers have been hurt.

Why is there often a lag between the service airlines promise and what they deliver? And how can it be fixed?