Alex Cruz said fixing British Airways would take several years. After three years on the job, he appears to be making progress. But there's more work ahead.
Do airlines need non-airline businesses to survive? If one company’s unbroken 72-year run of profits is anything to go by, the answer is a resounding yes.
IAG's outspoken CEO Willie Walsh has always been confident about post-Brexit flying rights — unlike some other airline bosses. The problem is the European Union seems to have other ideas.
To the delight of local tourism authorities, British Airways has been only too happy to fill the gap left by an ever-shrinking South African Airways. This week, Durban was the latest African city to welcome a direct route to the United Kingdom.
Willie Walsh loves a deal and it sounds like he is still keen. If Norwegian can sort out a cash injection, then a potential acquisition is even more attractive.
IAG is still willing to play the long game with Norwegian. If the price of fuel keeps rising, you'd imagine that the acquisition price would come down.
Airlines have long hoped for a technological development that would enable them to take back control from travel's middlemen. The New Distribution Capability was supposed to be that solution, but change of this magnitude takes time. At the moment, the British Airways parent seems more than happy to eat up the cost.
After so much bad news for passengers flying on British Airways, there's finally a bit of improvement coming to the airline — but only for international travelers.