Articles tagged “customer experience”

Moxy Hotels, the experiential hotel brand from Marriott Bonvoy, has opened Moxy Tromsø in the Arctic playground of Northern Norway.

In this three-article report, Skift and Sabre teamed up to explore how travel companies can deliver the personalized shopping and booking experiences their customers have grown to expect.

Delta Flight Products (DFP) has partnered with UK-based consortium Air4All on a new prototype seat they say will provide powered wheelchair users with the opportunity to remain in their chairs…

At the World Travel Catering & Onboard Services Expo (WTCE) in Hamburg this week, dnata – one of the world's largest air services providers – offered attendees a glimpse into…

Starting in May, United is the first U.S. airline to provide updates via Live Activities for iPhone, giving passengers real-time updates to gate info, boarding pass, seats, and a countdown…

Air New Zealand has revealed further details around its new Skynest product, which is set to be available on ultra-long haul flights from September 2024, according to the airline.

JetBlue is set to become the first major U.S. airline to sell non-alcoholic beer during domestic flights thanks to a new partnership with Athletic Brewing Company. 

In a recent webinar, FLYR Labs and Avianca joined Skift to discuss how airline business models are evolving to keep pace with traveler expectations. With pressure to adapt to today’s real-world challenges, AI is enabling a step change in airline commercial performance and customer experience.

Virgin Atlantic is launching a new on-board activity pack and meal selection for its younger traveler's this summer.

Emirates has launched its City Check-in and Travel Store in Dubai's financial district, featuring Sara, a portable robotic check-in assistant designed to assist customers when booking their travels, checking-in for…