Articles tagged “customer experience”

Blaming Twitter for changing its terms and conditions, Air France said on Friday it would stop offering customer support via the social media platform's direct messages for its accounts worldwide.…

After years of uncertainty and disruption, travelers are craving peace of mind, flexibility, and exclusive perks. By addressing these customer experience needs, the shared vacation ownership sector is building brand credibility, driving loyalty, and setting the stage for a new era of growth.

If you’re in charge of your company’s loyalty program, your role has never been more important. As consumers continue to grapple with inflation, a new report from IAG Loyalty shows how programs can be the pathway to more meaningful customer relationships.

It is mind boggling to think about how needlessly difficult hoteliers' jobs can be because of old technology. The hotel industry is definitely late to make an upgrade, but better late than never.

Digital transformation requires more than investment in new tools and technologies. By keeping the human dimension of hospitality front and center, hotels can maintain flexibility and better address the unforeseen disruptions that are now commonplace.

In an era of scams, Airbnb is wise to verify host identities and payout methods. Still, its at-times subpar support for and communication with hosts remain persistent problems.

The CEO of Southwest Airlines issued a statement to customers with new details about actions the company is taking following the debacle in the last week of December. 

There is a reference to artificial intelligence by nearly all the startups listed. It is being used to strengthen the services for even the seemingly most basic types of consumer apps.

Whatever you call it — travel insurance, fintech, trip protection, peace of mind — the past several years have shown travelers the importance of having a safety net. That shift has led to new opportunities for travel brands to use insurance products to improve their technology, increase loyalty, build lifetime customer value, and drive revenue.

The trick for a travel tech platform to do business with a big company is to start small, prove the service works, and then upsell.