Articles tagged “customer service”

Hilton CEO Chris Nassetta defended the company's need for 28 brands as a data-driven strategy rather than sprawl, while also pointing to AI as the next lever for fixing guest problems in the moment.

With limited exceptions, the U.S. State Department is running the show right now in determining which Americans get onto flights out of Qatar.

As Trip.com further expands into Europe and North America, the company is leveraging learnings from its work in the Asia-Pacific region. Road-tested strategies around customer service, localization, partnerships, and industry collaboration are propelling Asia’s leading travel service provider into its next era.

Since 1859, the Pullman name has been synonymous with a pioneering spirit. This month, Accor is officially relaunching the Pullman brand, rejuvenating that historic legacy to serve the modern blended traveler and redefine the possibilities of premium hospitality.

Treating every interaction as an opportunity to make people feel seen and valued, a tenet of the bestselling book by Will Guidara, applies as much to meetings and incentives as it does to restaurants and hotels.

A mandatory service charge doesn’t always get back to the team, some employees can’t accept cash, and minimum wages differ by state. There’s nothing simple about tipping.