Articles tagged “data breach”

Several years ago, the hotel industry fought U.S. federal watchdog efforts to fine chains for negligent data protection practices, arguing that hotels had things under control. Hmm. A rash of hotel security incidents since then undercuts the claims of hotels, which need to take a more bank-like approach to data protection.

Starwood Preferred Guest elite members thought that not getting full stay credits would be the absolute worst of this mega-merger.

Hyatt isn't alone. But the bigger question is why does this keep happening at so many hotels? And why does it always take so long for customers to find out about these data breaches?

Sometimes it really does pay to book direct. At least in this case, customers who booked direct weren't impacted. Those who booked on third-party channels like online travel agencies weren't as lucky.

Regarding IHG's data breach and others in the past at many high-profile companies, why does it always take so long for the general public to find out about these data breaches?

Again, we have to ask: Why aren't hotels doing more to prevent these kinds of credit card data breaches, and why does it take operators so long to inform their customers?