Articles tagged “hilton”

What will 2017 bring to the hospitality industry? Read on for a few predictions.

If the advent of artificial-intelligence-driven smart speakers like Google Home and Amazon Echo is any indication, the Internet of Things is that much closer to becoming a reality, even when we check into our hotel rooms.

When the U.S. election (presumably) concludes on Tuesday, companies might be able to invest in travel with a little more certainty about their return on investment. Vacationers will likely be looking to take a break from the tense political climate in the U.S., as well.

Read on for our takes on all 13 of Hilton's brands.

Direct booking is not really a war where one side must lose. Both the large hotel chains and online travel agencies could wind up better off if they act rationally on pricing.

Many companies, regardless of industry, could learn a lesson from these hotel organizations about how to make their employees feel valued, recognized, and rewarded for their hard work. And it's notable that of the 25, three are hospitality companies on this year's Fortune list.

The legacy hotel companies are developing new strategies to engage meeting planners and attendees more like they do with their leisure crowds, but some of these initiatives seem overly ambitious or too corporate to become mainstream.

This survey, which had Wyndham as its winner, only looked at the value you get when you redeem your points for free nights, and it didn't necessarily take into account other loyalty program perks or benefits that can transform a guest into a loyal customer.

Expedia, Booking.com and Ctrip are all slated to grow at at healthy clip over the next few years despite moves by big chains to steal some market share. If Morningstar's numbers are right, then some of the chains may find that the potential advantages of their direct-booking campaigns may not be as large as they once imagined.

User-generated content is low on cost, and high on returns on engagement, but it's not always being utilized by hotel brands to its greatest advantage says a new report from consultancy firm L2. But is having a lot of UGC necessarily a good thing, or are there better ways for hotels to use them to their advantage?