Articles tagged “ihg”

Hotel owners and operators need to focus on building traveler trust to get to the other side of an industry recovery, no matter the associated costs.

IHG's planned Regent brand expansion is gearing up in China, but it shouldn't be seen as a sign of an overall coronavirus recovery for Asian hotels.

Of the big global hotel chains, IHG is so far leading the way in terms of a customer-centric cancellation policy. Its rivals should take note.

IHG CEO Keith Barr seems to be taking quite a level-headed approach to the coronavirus outbreak. Unlike some in the travel industry, he's not pressing the panic button yet and is waiting to see how things play out.

The legalization of marijuana by states is getting murkier in the eyes of the federal government, which has still not legalized pot. Thirty-three states have, meaning that hotels have to deal with it whether they like it or not. Some hotels are embracing certain forms of cannabis. Others don’t want the potential liability. How do they figure out what to do?

Hotels are ripe for data breaches, with all the information guests provide them. The Marriott hack sounded a wake-up call when revealed last year. But hotels have been slow to come up with ways to protect their guests.

Out-of-policy booking is a significant challenge in the business travel sector. Managers want employees to use approved tools and partners. But their business travelers frequently ignore those demands, choosing to purchase whatever is most convenient, cheap, or easy to use. Could hotel loyalty programs offer a solution to the impasse?

Out-of-policy booking is a significant challenge in the business travel sector. Managers want employees to use approved tools and partners. But their business travelers frequently ignore those demands choosing to purchase whatever is most convenient, cheap, or easy to use. Could hotel loyalty programs offer a solution to the impasse?

American Airlines and IHG partner to tap into the business opportunity of small- and medium-sized businesses by offering more value to companies that are members of both corporate travel programs.

Roles are changing fast in the hotel industry. Some are gone, or going, like the chief marketing officer. Others require new skill sets. Even those at the top aren't spared. IHG's latest Asia changes remind us of this.