Articles tagged “ihg”

Hotels are known for wanting to please their guests, and feeding them is one way of doing it. But food waste deteriorates the environment. Hotels are making an effort to cut down on it. So they are earning praise for trying, but they have a long way to go.

Who has the best setup in Asia? No one-size-fits-all approaches there. But as competition increases amid a softer market, expect strategies and structures to evolve.

InterContinental Hotels Group isn’t afraid to change how the traditional hotel chain is organized and structured. Its latest move is making sub-regional heads directly accountable for development — even if that risks having owners think it prioritizes its own pipeline over their hotels’ performance. Some in Asia already do.

While it focuses on arresting a drop in Chinese arrivals, Thailand should spend equal or more time assessing why European arrivals are declining. It's the higher spending market. The reasons are different, and it's time for Thailand to look internally rather than blame external factors like Brexit, the baht, and a trade war for Europe's shrinkage.

Hyatt joins Marriott and IHG by promising to get rid of single-use plastic bottles of shampoo, conditioner, shower gel, and lotion with large-format bathroom amenities. Hotels are wisely promising to do what they can to mitigate waste. Let's see if they can make their deadlines.

IHG represents a broader industry trend in that it's getting tougher with online travel agencies and wholesalers in the West while becoming more experimental with online travel sellers in Asia, where it needs help to grow its sales. Its use of new technologies to try to keep its strategy coordinated and to boost revenue are eye-catching.

For boutique hotels to cut back on plastics, customers have to demand it — and then cooperate.

Aligning the corporate travel program to the needs and expectations of your employees helps increase in-policy bookings and gives travel managers more negotiating power.

A slowdown is coming — we don't know when and it probably won't be at the same scale as 2008 — but it will happen. A bullish IHG claims its business and its model makes it well-placed to ride out the storm.

Beyond the glare of overdevelopment, Asia’s resorts want to be a pioneer of the sustainability movement. Here’s how they say they will do that.