Articles tagged “ihg”

Hotels are ripe for data breaches, with all the information guests provide them. The Marriott hack sounded a wake-up call when revealed last year. But hotels have been slow to come up with ways to protect their guests.

Out-of-policy booking is a significant challenge in the business travel sector. Managers want employees to use approved tools and partners. But their business travelers frequently ignore those demands, choosing to purchase whatever is most convenient, cheap, or easy to use. Could hotel loyalty programs offer a solution to the impasse?

Out-of-policy booking is a significant challenge in the business travel sector. Managers want employees to use approved tools and partners. But their business travelers frequently ignore those demands choosing to purchase whatever is most convenient, cheap, or easy to use. Could hotel loyalty programs offer a solution to the impasse?

American Airlines and IHG partner to tap into the business opportunity of small- and medium-sized businesses by offering more value to companies that are members of both corporate travel programs.

Roles are changing fast in the hotel industry. Some are gone, or going, like the chief marketing officer. Others require new skill sets. Even those at the top aren't spared. IHG's latest Asia changes remind us of this.

Hotels are known for wanting to please their guests, and feeding them is one way of doing it. But food waste deteriorates the environment. Hotels are making an effort to cut down on it. So they are earning praise for trying, but they have a long way to go.

Who has the best setup in Asia? No one-size-fits-all approaches there. But as competition increases amid a softer market, expect strategies and structures to evolve.

InterContinental Hotels Group isn’t afraid to change how the traditional hotel chain is organized and structured. Its latest move is making sub-regional heads directly accountable for development — even if that risks having owners think it prioritizes its own pipeline over their hotels’ performance. Some in Asia already do.

While it focuses on arresting a drop in Chinese arrivals, Thailand should spend equal or more time assessing why European arrivals are declining. It's the higher spending market. The reasons are different, and it's time for Thailand to look internally rather than blame external factors like Brexit, the baht, and a trade war for Europe's shrinkage.

Hyatt joins Marriott and IHG by promising to get rid of single-use plastic bottles of shampoo, conditioner, shower gel, and lotion with large-format bathroom amenities. Hotels are wisely promising to do what they can to mitigate waste. Let's see if they can make their deadlines.