Has "Millennial mindset" just become a euphemism for "smart" and "decent" these days? Either way, it's welcome, especially when it comes to hotel design.
Unlike some of its peers, IHG isn't quite as interested in acquiring new brands as it is in further developing the brands and properties it already has, as well as improving overall growth and quality for the long run.
As technology continues to evolve, hotels need to find more creative and effective ways to use it to improve the guest experience, without sacrificing the humanity of genuine hospitality.
Regarding IHG's data breach and others in the past at many high-profile companies, why does it always take so long for the general public to find out about these data breaches?
We're calling 2017 as the year when loyalty becomes an even bigger focus for hotels, if it isn't already. Why? Because there's no better time than now to try to capture a consumer's loyalty, or to engage with them, even if the landscape is becoming a lot more competitive, and consumers, overall, aren't quite as "loyal" as they used to be.
Even though every day with the new Trump administration seems unpredictable, early signs have convinced many in the hotel industry that this might just be the year that corporate travel rebounds from its 2016 slump. However, given the new executive order banning travel from seven Muslim-majority countries, some executives throughout the travel industry may be rethinking their outlook on corporate travel.
You'd think having a hotelier in the White House would be a good thing for the hotel industry, but Trump's protectionist and xenophobic immigration and visa policies have the potential do much more harm than good, not only for his own hotel business but that of his peers, too.