Articles tagged “ihg”

It's not enough for a company to have it's heart set on building the latest “disruptive” form of technology — they must first create an organization-wide culture of innovation.

This survey, which had Wyndham as its winner, only looked at the value you get when you redeem your points for free nights, and it didn't necessarily take into account other loyalty program perks or benefits that can transform a guest into a loyal customer.

Facebook wants to become a stronger player for driving trip inspiration and travel bookings, particularly direct bookings.

Hotels are finally beginning to implement messaging strategies that make it easier for their guests to get in touch with them via SMS, WhatsApp, Facebook Messenger, WeChat, and the like. But how are they doing that, and what's next in messaging?

The idea that being bigger is better in the hospitality industry is one that isn’t going away anytime soon. IHG, whether it might be the target of an acquisition or an acquirer, is in a solid position for both scenarios. And the company could probably use a bit of a jolt in terms of innovation and global growth.

The big talking game we saw during the first quarter may have softened a bit in the second, but it's clear hotel CEOs are committed over the long term to pursuing and winning the direct bookings war.

With so many data breaches impacting so many different hotel chains, we have to wonder if there are better ways for hotels to prevent these kinds of attacks.

Growth may be small at this stage but it shows that IHG is making some inroads into cutting its dependency on online travel agencies.

The Jeff Katz and Boston Consulting Group startup Dihedral -- with an assist from two major airlines and four hotel chains -- can turn out to be something huge or meander nowhere like some of the traveler journeys they'll be charting. Certainly the two have a track record and they are hitting all the right notes, including Big Data and experiences.

You would think hoteliers would have learned a few things from their foray with Travelweb in the early 2000s but, as Room Key shows, they obviously did not.