Travel Loyalty News

We're excited to be coming back with more hybrid events with this robust calendar of forums and summits in 2022. In addition to the return of our Megatrends and Europe Forum, we will be launching two new events: a Lodging Summit in May, and a Middle East Global Forum in December.

In a world of rapidly evolving regulations, corporate travel managers must streamline communication with business travelers in their organizations to align around processes and goals. This new insights deck explores the state of corporate travel and expense as companies embark on new journeys ahead in 2022.

A couple more U.S.-based startups — El Camino Travel and Regenerative Travel — have recently announced subscription-based products. What's noteworthy is how they're using subscriptions to build communities.

The effects of the pandemic continue to powerfully change nearly every aspect of the travel and hospitality industry. Though companies have been trying to predict what’s around the corner in…

In this recent webinar, Amperity, Amadeus and Microsoft explored how travel brands can use customer data from all sources — not just rewards or loyalty — to differentiate, retain, and energize their customer base through positive, immersive digital experiences.

Well, looky here. It isn't just short-term rentals and digital nomads "reinventing travel." eDreams Odigeo claimed a piece of that boast as it projected turning travel's business model upside down and having more than seven million members in its Prime subscription program by mid-2025.

The dominos are falling over the dashed hopes for Tripadvisor Plus. Chalk up CEO Kaufer and Chief Marketing Officer Lindsay Nelson as among the casualties with potentially more to come.

Whether it is hotels offering sporadic housekeeping or over-overcrowded airport lounges, service levels across the travel industry have plummeted coming out of the pandemic. Loyalty indeed is under severe pressure.

If the revamped Tripadvisor Plus turns out to be a flop — and it very well could be — don't put all of the blame on CEO Steve Kaufer. The board of the Liberty Tripadvisor-controlled company went along with the plan, despite obvious rate parity issues, every step of the way. Kaufer's successor will inherit the challenges.

What does the future of customer loyalty hold for brands and operators in the travel, tourism, and hospitality industries? Share your thoughts by taking this digital assessment by Concentrix Catalyst and Salesforce. All respondents will receive ​​complimentary access to the report.