What It Takes to Build the Perfect Premium Airport Lounge
Here are the brands that are innovating and getting the lounge experience right.
On Experience
Colin Nagy, a marketing strategist, writes this opinion column for Skift on hospitality and business travel. On Experience dissects customer-centric experiences and innovation across the luxury sector, hotels, aviation, and beyond. He also covers the convergence of conservation and hospitality.
Clear Strives to Become an Airport Security Alternative for Supertravelers
Clear's user experience has evolved significantly since its launch, and the service bears a look from supertravelers — and potentially beyond.
Hong Kong’s Chek Lap Kok Airport Will Endure as a Global Hub
There's more hub competition heating up in the region, but Hong Kong's Chek Lap Kok manages to capture the magic and inspiration of travel.
A New Breed of French Hoteliers Has a Budget Response to Airbnb
A beautiful, well designed room in Paris for 150 euros a night? This might be an interesting counter to the rise of Airbnb in the city.
Lux Bus Startup Hopes Design and Flat Beds Will Make Overnight Trips Appealing
Cabin seeks to bring style and a "moving hotel" approach to the overnight bus journey. They've nailed the design and approach, but will Californians choose it over flying?
Decoding the Hoshinoya Tokyo Hotel Experience
The Hoshino Resorts brand melds Japanese tradition with modern design and incredible service. Its ambitions outside of Japan, if successful, may some day serve as powerful cultural diplomacy for the country.
Upper House Luxury Hotel Experience Aims for Custom Approach to Tech and Personalization
Upper House's general manager details how the Hong Kong-based hotel finds the balance between tech, customer relationship management, and frontline service.
Business Travel Startups and Services for Those In-Between Moments
A series of innovators are trying to address the moments between arrival and check-in, work and play, and other found moments.
A Scenario-Based Guide to Hotels for Business Travel in Hong Kong
A quick, no-nonsense guide to where to stay for business trips in one of the world's most spectacular cities: Hong Kong.
A Passenger Wish List When Designing an Airline From Scratch
What would the Casper or Warby Parker of the aviation world look like? We take a stab at outlining the characteristics.