On Experience

Colin Nagy, a marketing strategist, writes this opinion column for Skift on hospitality and business travel. On Experience dissects customer-centric experiences and innovation across the luxury sector, hotels, aviation, and beyond. He also covers the convergence of conservation and hospitality.

Tourism

What This Tokyo Bookstore Can Teach Travel About the Tech Backlash

In a world where actual connection is more important than ever as a technology backlash looms, how can travel brands create more human experiences through addictive shared spaces?

Colin Nagy | 8 years ago

Hotels

The Poetry of Hospitality Revolves Around Anticipation and Empathy

While we sometimes focus our adulation in other spheres such as startups and their founders, hoteliers need to be recognized for the hidden creativity that goes into doing their jobs well.

Colin Nagy | 8 years ago

Hotels

Hotel and Cruise Sustainability Innovators That Should Be Household Names

Experience and sustainability are losing their equity as more brands cynically pile on. These are examples of emerging, global brands with depth to their practices. Intrepid travelers should take note.

Colin Nagy | 8 years ago

Hotels

Breaking Away From the Boutique Hotel Hype Formula

To avoid the sugar high and then the inevitable crash when launching a new property, brands need to adopt a mindset of reciprocity and be a participant, and not a drain on the artistic ecosystem of a city.

Colin Nagy | 8 years ago

Online Travel

Voice Search Will Change Travel Marketing Faster Than You Think

Voice will change the current travel marketing funnel much faster than we think. Savvy marketers and technologists should begin thinking about ways to make an impact on this burgeoning channel.

Colin Nagy | 8 years ago

Hotels

Interview: Nihi Hotels CEO on Creating a Cult Property That’s Distinctly Luxurious

It takes old-school hospitality expertise and new-school marketing hustle to create a cult property from scratch. Nihi Sumba Island seems to be the culmination of both, plus it has the right capital and vision.

Colin Nagy | 8 years ago

Hotels

A Luxury Hotel Hit List for 2018 Tied Together by a Creative Vision

Here is a list of inspiring hospitality experiences and properties to consider for 2018 travels. The selections are tied together by each property's vision, uniqueness, and focus on guest experience.

Colin Nagy | 8 years ago

Hotels

Hospitality and Retail Join Forces But It Shouldn’t Be Forced

In the rush to smash together retail and hotels, brands have to focus on doing this with a lot of care and intention. Sometimes a brand just isn't that important.

Colin Nagy | 8 years ago

Business Travel

The Modern Concierge Is Too Skilled to Be Made Redundant by Technology

It would be easy to dismiss a concierge as a relic of another time. But concierges are the secret weapon of the educated traveler, and when the job is done well, it is vital.

Colin Nagy | 8 years ago

Airlines

Best Airline and Hotel Innovators in 2017 From a Business Traveler’s Perspective

Here's to some of the most innovative and thoughtful brands in travel today. These companies are doing the heavy lifting to make travel and hospitality more inspiring.

Colin Nagy | 9 years ago