On Experience

The so-called soft product is often the first to get the knife as airlines undergo turnarounds. Thanks to patient, long-term investors and the desire to be customer-centric, Cathay is investing in its lounges and end-to-end experiences even in the middle of a business turnaround.

Creating a hospitality experience at scale in the middle of one of the world's largest deserts is quite the challenge. But from the isolation springs problem-solving, tight and cohesive teams, and having to make do and get creative.

The state of hospitality is indeed strong, but there's always room for a few nips, tucks, and optimization. Here are a few ideas that modern hoteliers can crib from.

Oman represents one of the most fascinating opportunities in modern tourism. And thankfully, the country seems to be taking the right steps to realize the vast potential.

There are a lot of discerning experiences vying for a customer's money. Here are some worth your time as you set out on the road this summer.

We don't see it, but there is a complicated ecosystem to secretly assess and uphold standards at the world's best hotels. And some of the details reveal a lot about how important the human factor and emotional intelligence are to the future of luxury hospitality.

The power of a great lobby is a huge differentiator in hospitality. Hotels shouldn't forget its power. In fact, they should double down.

Abu Dhabi has a long way to go to become a destination and not just a stopover. Here are some ideas.

In a world where actual connection is more important than ever as a technology backlash looms, how can travel brands create more human experiences through addictive shared spaces?

While we sometimes focus our adulation in other spheres such as startups and their founders, hoteliers need to be recognized for the hidden creativity that goes into doing their jobs well.