The Growing Global Appeal of the Japanese Ryokan
One of the oldest forms of Japanese hospitality is getting more attention from global brands, and cross-pollinating across the Pacific.
On Experience
Colin Nagy, a marketing strategist, writes this opinion column for Skift on hospitality and business travel. On Experience dissects customer-centric experiences and innovation across the luxury sector, hotels, aviation, and beyond. He also covers the convergence of conservation and hospitality.
Oman Is the Calm Alternative to the Gulf’s Glitzy Mega-Projects
Muscat is the ying to Dubai’s yang. Oman's roadmap doesn’t focus on glitzy mega-projects but rather sustainable growth and cultural preservation.
Congrats, You’re the ‘World’s Best’ Hotel. Now Comes the Hard Part
Awards are great, but running a consistent operation in the face of increased scrutiny is a challenge.
The Customer Isn’t Always Right: Hotels Need to Crack Down on Bad Behavior
Hotels have become too servile, letting badly behaved guests ruin carefully crafted experiences. They need to take notes from the Hôtel du Cap, where standards and behavior are gently enforced for the benefit of all.
The Biggest Innovators in Travel and Hospitality: Summer 2024
The most inspiring trends we’ve picked up on have nothing to do with hyper-glitz. There’s a lot happening right now from visionaries executing with integrity.
Can Today’s Generation of Leaders Evolve Luxury Hotels?
Jannes Sorensen thinks the key to unlocking the future of luxury hospitality lies in the skillsets of its leaders: and it requires a new curriculum and “whole person” approach to do it.
AI vs. Travel Advisors: When Humans Win
Chatbots are relying on 20 years of bad travel writing, while travel advisors can be a real source of truth.
There’s a Huge Opportunity For Saudi Tourism – But it Needs to Embrace Nuance
If Saudi Arabia is serious about tourism, it will need to cater to a wide range of people and price points. What I want to see is room for a certain segment of the private sector: early-stage entrepreneurs and innovators building something from the ground up.
Four Seasons’ Palau Project: Bringing Conservation to a Remote Locale
Four Seasons is betting it is worth the long journey for guests seeking a new style of expeditionary luxury.
Belmond Embraces ‘Slow Luxury’
There are a lot of options in high-end hospitality, but many of them are lacking depth and soul. Belmond is taking a contrarian approach.