Understanding Virgin Hotel Chicago’s Quick Rise to Consumer Favorite
It's really rather simple: Treat your guests well and offer them a great product.
On Experience
Colin Nagy, a marketing strategist, writes this opinion column for Skift on hospitality and business travel. On Experience dissects customer-centric experiences and innovation across the luxury sector, hotels, aviation, and beyond. He also covers the convergence of conservation and hospitality.
Anxiety Vs. Mindfulness in the Battle for Travelers’ Attentions
Some travel brands have mastered the art of using FOMO to get us to buy right now. But there's value for some travelers in missing out, at least on the anxiety.
Winners and Losers of Summer Travel 2016
In other words: Summer is over. But it had some bright spots.
The Passport Is the Last Great Analog Travel Experience
The paper and ink we carry with us across borders also holds a lot of other curiosities.
9 Priorities as Millennials and Gen Z Move to the Front of the Plane
Airlines are in the process of radically rethinking their premium class offerings. They should not forget about the next generation of passengers.
U.S. Carriers Should Re-Think Gutting Benefits for Their Most Loyal Flyers
Sometimes generosity and taking care of your most loyal customers gives a halo that is not immediately visible, but can have long-term benefits and end up saving your skin.
Hospitality Innovations in the Space Between Boutique Hotel and Airbnb
Modern consumers will naturally move towards the ideas that best fit with the way they travel now. Hospitality brands that can keep up will reap rewards.
The All-You-Can-Fly Jet Service That May Have Found the Secret to Success
There have been so many startups trying to solve problems of frequent flyers and found little success. Surf Air's modest yet competent approach may be the solution some have been looking for.
Tokyo, the Park Hyatt and the Art of the Hotel Arrival
It is a delight to witness a hotel arrival that hums with quiet efficiency and professionalism.
The Finnish Solution to More Humane U.S.-to-Europe Airline Travel
Flying to Europe from the east coast is almost always a pain, but Finnair may be the analgesic.