When Luxury and Value Go Together
A luxury experience could cost thousands of dollars, but the guest can still walk away feeling like they received value - or at least their definition of value.
On Experience
Colin Nagy, a marketing strategist, writes this opinion column for Skift on hospitality and business travel. On Experience dissects customer-centric experiences and innovation across the luxury sector, hotels, aviation, and beyond. He also covers the convergence of conservation and hospitality.
4-Hour Waits at Immigration and $27 Hot Water: Has American Hospitality Lost the Plot?
There's a worrying trend in American hospitality: Travelers coming to the U.S. from abroad often encounter sloppiness, rudeness, and ineptitude in stereo sound.
The New Sound of Luxury
Sound is an opportunity area that luxury hoteliers haven't fully capitalized on. But they are perfect places to create unique, rarified experiences.
Luxury Hospitality's Secret Sauce
True luxury doesn't come from glitz. It is generated by the 10% extra effort a team delivers beyond already high standards.
The Biggest Innovators in Travel and Hospitality
Big brands have a tendency for stasis: I'm particularly interested to see how AI and new technology will soften the ground for a new wave of hospitality entrepreneurs and visionaries to shape a very dynamic industry, particularly in emerging markets like Saudi.
Alaska Airlines: Pacific Northwest Charm Can Beat Luxury
Alaska may not be the sexiest carrier in North America, but its brand management and consistent execution across various customer touch points is a masterclass.
Peninsula Hotels' Luxury Vision: 'Finest' Is Better Than 'Best'
Peninsula has taken a slow, thoughful approach to expansion as other brands stamp out luxury hotels like razor blades. Key to the thoughtful brand management is the brands COO, Peter Borer, who is obsessive over brand clarity.
Airline Loyalty Keeps Degrading: I’m a Free Agent and You Should Be Too
When it comes to airline loyalty, if everyone is "elite" no one is. As Delta rebalances its loyalty program, customers need to remember it is a business in the service of shareholders. I'm surprised it has taken this long for programs to arrive at this revenue-driven conclusion.
Cambodia's Conservation: Modern Approach For High-End Travelers
Cambodia is in its earliest stages of establishing conservation during a precarious time. There are lessons to be learned in Africa, and David Steyn, GM of Shinta Mani Wild tented camp, is helping to broker them.
Modern Luxury: The Case For an Elevated Boutique Hotel
As the hyper luxury category spirals upwards, there is new white space for elevated boutique hotels that still offer five-star service. A new Paris opening is a perfect reference for what this category should look to.