Articles tagged “online travel agencies”

Whilst tech-innovation and hotels direct booking campaigns bring new challenges to the OTA world, Expedia has kept a solid growth over the past years and has a steady eye on upcoming disruptions.

There has been serious talk about artificial intelligence in travel for the past couple of years. While Expedia CEO Dara Khosrowshahi wasn't talking about implementing artificial intelligence for customer service in the next quarter or two, be assured that Expedia and others are working on it hard.

Moral of the story about the early years of online travel? Not to over-simplify, but be prepared to take risks, feel free to contradict conventional wisdom, and assemble the best damn team that you can.

Expedia's expansion outside the OTA world is afoot. With their aquisition of Homeaway and the expansion of Egencia, Expedia keeps a steady foot in online travel.

Two headlines here: TripAdvisor CEO remains adamantly committed to Instant Booking -- and he isn't going anywhere anytime soon. He's still excited about his gig.

Here's the former Starwood CEO's take on what's happening in the hospitality industry now, and why brands need to work harder than ever to be more agile and flexible in dealing with disruption. Oh, and he thinks the Marriott-Starwood deal could have been better for shareholders and employees.

OTAs have had it their own way for a long time but the boss of Booking.com seemed relaxed about the future. Different customers will continue to require different ways to book a room.

In today’s consumer culture of virtual window shopping and price comparison, shopping cart abandonment has become a pain point for the online travel community, leaving marketers to figure out how…

Even more exciting than the launch of this app is the transformative potential it could have for the participating independent hotels in terms of data sharing, loyalty program opportunities, messaging, mobile services, and so much more.

It seems Expedia is happy to bide its time to find a replacement for Andy Washington, its managing director for Northern Europe.