Articles tagged “passenger experience”

United’s David Kinzelman discussed the importance of eliminating friction for travelers at Skift Aviation Forum 2025.

American's premium bet looks smart now, but hinges on luxury demand surviving the next economic downturn.

TSA deputy acting administrator Adam Stahl said the agency is considering making a change to the liquids rule at the Skift Global Forum.

As competition heats up from Gulf and Chinese carriers, Qantas is betting that nonstop wins, even if it means 16+ hours in the middle seat.

Korean Air’s decision to add premium economy was sluggish, but the math is irresistible. For many airlines, this mid-tier cabin is where passenger comfort meets cash flow.

Not every Gulf airline wants to be Emirates. Oman Air just joined the powerful oneworld alliance, and with a new leadership team, it’s betting on strategy over swagger.

By consolidating their commercial processes with a smaller set of systems providers, intercity bus operators have the opportunity to improve efficiency, boost profits, and deliver a better, more consistent passenger experience across all channels.

The focus was once on complete commonality across fleets. Now, more airlines seem willing to add cost and complexity to squeeze in more business class seats.

The integration gap between seats and screens is finally being closed, but airlines risk commoditizing their premium market with cookie-cutter seats.

So long, farewell and auf wieder-beige to samey neutrals, with big bold statement accents on their way to cheer us all up in the cabin.