Articles tagged “passenger experience”

This priority boarding craze is getting out of hand. Almost no one wants to get on an airplane 45 minutes before it departs. People go nuts over boarding early because they have overhead bin anxiety. Can we just start charging for bin space? It's a precious resource for which demand outstrips supply.

Sabre's acquisition of Radixx is yet another sign that the travel technology giant is shoring up its competitive position vis-à-vis its rival Amadeus in the lucrative market for selling airlines operational technology.

Airports and airline carriers should be equipped for an influx of competition in the air travel sector, much of it due to an increasing number of low-cost airlines and secondary airports. To be well-positioned, they should look for partners that have access to qualified audiences at scale.

American Airlines has made a lot of excuses for its performance this year. It blames so many of its problems on a labor dispute and the grounding of the Boeing 737 Max. But perhaps there's something more here?

The majority of U.S. travelers don't have to worry about how they'll upgrade on United Airlines. But United's most loyal customers, who contribute more than their share of revenue, care deeply about the process. United can't make things too difficult for them, or they will defect.

Spirit Airlines is taking delivery of new aircraft, so this is an easy time for the airline to add more comfortable seats. The big question is will the airline pay to retrofit older jets to new standards? That's an expensive proposition, but it would show the airline is paying attention to passenger desires.

A British Airways hiccup earlier this month was merely the latest tech outage at a number of airlines. Why does the industry suffer from so many glitches? Experts point to some deeper reasons beyond the commonly heard "old tech" explanation.

People think airlines don't listen to customers. But they do, especially when revenue is at stake. American's most lucrative customers fly in first class, and when they're not happy, it's a problem. We're not surprised American is changing course on its short-haul first class product.

Spirit's decision to buy more airline technology from Sabre signals two things. Sabre has overcome a sales slump. And Spirit is investing to cope with its growth.

At most airlines, the advertising tagline is just for marketing. But Delta seems to take its tagline — "Keep Climbing" — a little more seriously than its competitors.