Articles tagged “passenger experience”

What we learned from this story: Jessica Alba is one reason airlines improved pajama quality, and passengers steal pillows and blankets from airplanes. Plus, not everyone is sure why airlines give premium passengers amenity kits on every long-haul flight.

This is a good development for passengers, who must wonder why they still have to check in for flights in 2017. But for many airlines, check-in still serves a valuable purpose.

Delta has a message for passengers who don't like Basic Economy fares: Trade up and buy a better product.

First class is becoming more rarified as carriers emphasize dense business class configurations. But the most exclusive product does still play a role for well-heeled customers and the marketing departments of top carriers.

An airport lounge needs a lot of logistical heavy-lifting and finesse to get it right. But Amex has had some success executing on this mission, and is expanding internationally to Hong Kong.

American and Casper will soon be working together to bring custom-designed bedding to the airline's long-haul flights. A hipper brand such as Casper may resonate better with younger flyers than legacy brands such as Westin or Saks.

We're not surprised SAS frequent flyers love to take trips with the airline's head chef, though we're impressed the airline found 20 takers willing to spend $5,000 a piece (plus 100,000 points) for a five-day trip to Japan.

We think there's probably demand for this airplane for transatlantic routes. Wouldn't it be great to fly between London and New York in fewer than three hours? But the airplane would have to make a fuel stop on longer routes, so it might be less useful from, say, Tokyo to Los Angeles or London.

Consumer groups may criticize Clark for even considering adding a "budget economy" section on the Airbus A380. But a sizable segment of passengers continue to demonstrate they want only one thing — cheap fares. Why shouldn't Emirates create a cabin that will allow it to compete for these customers?

Don't hate American Airlines if it unbundles fares on some transatlantic routes. By flying discounters like Wow Air and Norwegian, travelers have shown how much they like cheap no-frills airlines. American needs to give the people what they want — $99 one-way fares to Barcelona.