Articles tagged “passenger experience”

Today’s edition of Skift’s daily podcast looks at airlines’ marketing woes, the price to see Komodo dragons, and bigger airline seats for bigger passengers.

Airline seats have shrunk even as Americans have gotten larger. That could change.

Guest and employee expectations have changed since the Covid-19 pandemic. Fortunately, an “experience ecosystem” that incorporates both can help hospitality companies meet the needs of a new reality and gain a competitive advantage.

United, and a lot of other U.S.-based airlines didn't permit onboard booze purchases during most of the pandemic, but that's changed and the airline is now even enabling passengers on…

By working with technology partners who understand the underlying systems required to solve digital transformation issues across large, complex, enterprise organizations, airlines can feel confident improving operational efficiency, profitability, and customer satisfaction.

Free wifi on flights is a perennial issue that comes up in news every year or two. Delta has tested it on and off since 2019 and JetBlue has been…

Is Home Depot's loss Delta's gain? Americans have spent two years hoarding cash and spending money on home improvement projects. But now Delta believes they're ready to spend their savings on travel and experiences, and the Atlanta-based carrier says it's waiting for them.

Delta CEO Ed Bastian, who left the company briefly in 2005, loves to tell the story about why he quit. At the time, Delta was pursuing a discount strategy that he didn't like. Not long after he returned, Delta made aggressive moves for premium traffic, which has made it considerable money since with new efforts under way.

5G has the potential to significantly impact the air travel experience and enable numerous process improvements. Enhanced connectivity will benefit both travelers and employees by improving everything from passenger processing and security to baggage management and retail operations.

Clear's previous experience vetting travelers and moving them quickly through airport security put it in an excellent position to take on the challenges of identity, health, and vaccination in the (hopefully) coming post-Covid panic world.