Articles tagged “SkiftX Showcase: Hospitality”

Fifteen years in, Blue Diamond Resorts is betting on experience, technology, personalization, and global expansion to shape the next phase of all-inclusive travel.

Cruise lines are rethinking what drives guest interest in a destination. Conservation-led private islands investing in ocean health and local communities are creating the kind of differentiation guests increasingly expect and value.

Accor is proving that digital transformation isn’t just about technology — it’s a shift in mindset, driven by agility, culture, and customer obsession. Under Alix Boulnois’ leadership, the company is future-proofing hospitality at every touchpoint.

Part one of this two-part series explores the global landscape for GDS commission shares, which represent tens of millions of dollars in revenue for travel management companies and agencies. A better understanding of gaps by region, country, and hotel class can lead to competitive advantages in global distribution.

With multigenerational travel on the rise, Beaches Resorts is expanding across the Caribbean and redefining the all-inclusive family vacation through smart design, inclusive programming, and a focus on ease for every age.

The definition of loyalty is being rewritten to focus less on points accumulation and more on customer experience. Global Hotel Alliance’s new report reveals that guests want programs that feel personal, not transactional.

Following the success of the inaugural event, Skift India Forum returned bigger and better in 2025 as we brought together industry leaders, visionaries, and innovators in the travel industry to…

The guest journey begins at the terminal, and cruise lines are upgrading infrastructure to match that reality. MSC Cruises is shaping the industry's future with North America’s largest and most technically advanced cruise terminal located at PortMiami.

The hospitality talent crisis won’t solve itself. Industry leaders must invest in continuous employee development to close competency gaps in personalization, sustainability, and technology. Without decisive action, hospitality risks falling short in both service standards and employee retention.

By emphasizing its authentic roots, culture, and decades-long presence in the Caribbean, Sandals Resorts aims to remind travelers that it offers more than just luxury — it delivers an experience that is uniquely and unmistakably Caribbean.