The list represents the companies that industry outsiders perceive as successful and kind to customers, but doesn't necessarily reflect the competitive realities within each industry.
How can marketers capitalize on new innovations in technology and shifts in traveler behavior to build more genuine customer loyalty and larger profits in the future?
This is the first step in Southwest's anticipated takeover of subsidiary AirTan's international flights and to Southwest's greater route expansion through Latin America.
Newsflash: It snows every winter in Boston and New York, and it gets cold, too, although admittedly not as frigid as its been over the weekend and early this week. Shouldn't JetBlue had a major contingency plan for this kind of situation, and been better prepared to hustle in some new pilot crews when its flight crews became over-extended?
The new FAA rules on pilot rest could lead to more flight delays and cancellations, but ensuring that pilots in the cockpit aren't nodding off because they are excessively tired is sensible and worth it.
Extra fees are making airlines' profits healthier while keeping base fares low for consumers. They're on track to increase each year, which is becoming a good thing for the industry and flyers.
Gogo's reputation as the top in-flight wi-fi provider just received a serious setback. Satellite-based Wi-Fi will soon be the only accepted service as airlines work to compete for the best in-flight service.