Articles tagged “technology”

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By consolidating their commercial processes with a smaller set of systems providers, intercity bus operators have the opportunity to improve efficiency, boost profits, and deliver a better, more consistent passenger experience across all channels.

The hospitality talent crisis won’t solve itself. Industry leaders must invest in continuous employee development to close competency gaps in personalization, sustainability, and technology. Without decisive action, hospitality risks falling short in both service standards and employee retention.

Pick a task, from emails to seating charts to FAQ documents, and there’s probably a way AI can help, said these two meeting pros during Skift Meetings’ recent AI & the Future of Events virtual event.

IHG CEO Elie Maalouf sees rich potential in many fragmented hotel markets, such as Europe and Japan, where independent hoteliers face mounting pressures from digital transformation.

Destination marketers are looking for more ways to interact directly with visitors since suppliers like hotels, airlines, and travel agencies typically manage customer relationships. By partnering with companies that can deliver data and insights that accurately track visitation, destinations can better engage with real people who are a good fit for repeat business.

In this video from Skift Aviation Forum 2024, we hear from Sean Donohue, CEO of Dallas Fort Worth International Airport, about the airport’s substantial role in the region’s growth and its strategic vision for the future after 50 years of aviation excellence.